At Unfound Creations, we deliver your bespoke pieces with care. Here’s how it works:

1. Shipping

   • Timelines vary by project and are confirmed in your quote. Costs depend on size, weight, and location.

   • We ship across New Zealand and select international destinations (inquire for details).

   • Inspect goods on arrival—reject delivery if packaging is visibly damaged and notify us within 24 hours for claims.

   • Deliveries require reasonable access (e.g., paved roads) unless pre-arranged.
      

2. Returns & Remedies

   • Under the Consumer Guarantees Act, we’ll repair, replace, or refund faulty items (not as described, unfit for purpose) if reported within 14 days with proof of purchase.

   • Bespoke items are non-returnable unless defective, due to their custom nature. No “change of mind” returns.

   • Colour discrepancies from screen displays aren’t defects—images are references only.

   • You cover return shipping unless the item is faulty.
      

3. Process
   Contact us within 24 hours for damages or 14 days for defects, including order details and photos. We’ll resolve claims within 5 business days.

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Colour representation on-screen
Although care is taken to ensure images are not misrepresented, colours are not exact matches due to variance in printer standards and monitor calibration. Please use the images as a reference. Exchanges for a discrepancy in colour will be treated as a change of mind and our standard refund and exchange terms apply.
Our Art and Photo Print orders are fulfilled by Gelato.com who process orders in the country of purchase as far as possible. This ensures the fastest delivery time possible, rather than us shipping from New Zealand. This does, however, mean that we are not responsible for the final print quality received. If, on receipt of a print, you find the quality below your expectations please get in contact with us to we can arrange for the print to be sent to us and another one sent out to you.