Terms & Conditions
Unfound (Unfound Limited — NZBN 9429050693740)
These Terms & Conditions govern all orders, commissions, and services provided by Unfound. By engaging our studio — whether through unfound.co.nz or directly — you agree to these terms.
Please read them carefully before proceeding.
01
About Unfound
Unfound is the trading name of Unfound Limited (NZBN: 9429050693740), an artist studio based in Christchurch, New Zealand. "We," "us," and "our" refer to Unfound Limited. "You" refers to the client, commissioner, or purchaser.
We design, fabricate, and supply bespoke sculptural and applied works — including sculpture, public art, architectural concrete elements, furniture, wall art, and branded assets — using materials including glass fibre reinforced concrete (GRC/GFRC), timber, steel, acrylic, resin, metals, and mixed media. All work is custom unless otherwise stated. Details of materials, scope, timelines, and costs are confirmed in a written quote or commission agreement prior to commencement.
02
Orders & Commission Agreements
All commissions and orders are subject to a written quote or commission agreement. Work does not commence until:
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A written quote or agreement has been accepted by the client
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A deposit has been received (typically 50% of the total value)
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Any required design approval has been confirmed in writing
The balance is due upon completion of the work, prior to delivery or installation unless otherwise agreed in writing. All prices are in New Zealand dollars (NZD) and include GST unless stated otherwise. Prices are fixed at the time of the signed agreement and are not subject to change unless scope is altered by mutual written agreement.
Unfound reserves the right to decline any commission or order at its discretion.
03
Cancellations & Variations
Once work has commenced, cancellation by the client may result in forfeiture of the deposit to cover costs already incurred, including design, materials, and labour. Any cancellation fees will be confirmed in writing and will not exceed the costs reasonably incurred at the time of cancellation.
Where a client requests variations to an agreed scope of work, Unfound will provide a written variation quote. Variations are not actioned until approved in writing and any additional deposit required has been received.
04
Intellectual Property
All designs, drawings, renders, and creative concepts produced by Unfound remain the intellectual property of Unfound Limited until the commission is paid in full. Upon receipt of full payment, ownership of the physical work transfers to the client. Unfound retains the right to document, photograph, and publish images of all works for portfolio, marketing, and exhibition purposes unless otherwise agreed in writing prior to commencement.
Where Unfound produces concept renders or proposals that are not proceeded with, those designs remain the property of Unfound and may not be reproduced, shared, or commissioned through a third party without written consent.
05
Delivery, Installation & Risk Transfer
Risk in the work passes to the client upon delivery or, where installation is included, upon completion of installation and sign-off by both parties.
Post-installation liability: Unfound accepts no liability for damage to, deterioration of, or loss of any work following completion of installation and client sign-off. This includes but is not limited to damage caused by:
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Vandalism, theft, or deliberate interference
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Environmental exposure beyond the specified design parameters
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Impact, misuse, or improper interaction by third parties
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Failure of third-party structural elements, fixings, or site conditions not supplied by Unfound
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Modifications made to the work by any party other than Unfound
Any remedial work, repair, or reinstatement required following installation sign-off will be quoted and charged separately at Unfound's standard rates at the time of the request.
Delivery requires reasonable site access, including suitable road access and, for large-scale works, appropriate lifting or installation equipment where specified. Any additional access requirements must be disclosed prior to confirmation of delivery arrangements. Costs arising from undisclosed access issues will be charged to the client.
06
Warranty
Unfound provides a 24-month warranty against manufacturing defects under normal use conditions, commencing from the date of delivery or installation sign-off.
This warranty covers defects in materials or workmanship attributable to Unfound's fabrication process. Where a valid warranty claim is accepted, Unfound will at its discretion repair, replace, or provide a credit for the defective component.
The warranty does not cover: damage from misuse, vandalism, impact, or improper handling; normal weathering, fading, or patination consistent with the specified material and environment; failure to follow care and maintenance guidelines; modifications made by any party other than Unfound; or damage arising after installation sign-off from causes outside Unfound's control.
For outdoor and public-scale works, warranty claims must be accompanied by evidence that recommended maintenance schedules have been followed. See the Care & Maintenance page for material-specific guidance.
07
Colour & Material Representation
All images, renders, and samples are guides only. Natural materials including GRC, timber, stone aggregates, and metals carry inherent variation in colour, texture, and grain. Monitor calibration and screen display settings affect the appearance of digital images. Colour variation consistent with the natural character of the material or the handmade nature of the work does not constitute a defect.
Where a specific finish or colour is critical, clients are advised to request a physical sample prior to final confirmation. Sample approval in writing forms part of the commission agreement.
08
Consumer Guarantees Act 1993
Where you are a consumer under the Consumer Guarantees Act 1993 (CGA), nothing in these terms limits your statutory rights. Our works are supplied with guarantees of acceptable quality and fitness for purpose as defined by the CGA.
Where goods or services are supplied for the purposes of a business, the parties may agree in writing to contract out of the CGA to the extent permitted by section 43 of that Act. Such agreement must be made in writing prior to commencement of work.
09
Liability
To the extent permitted by New Zealand law, Unfound's total liability to the client is limited to the value of the relevant order or commission. Unfound is not liable for indirect, consequential, or economic loss, including loss of revenue, loss of anticipated savings, or loss of business opportunity, whether arising in contract, tort, or otherwise.
Nothing in these terms limits liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded by law.
10
Governing Law
These Terms & Conditions are governed by the laws of New Zealand. Any dispute arising from these terms or from a commission or order will be subject to the exclusive jurisdiction of the New Zealand courts. Unfound encourages direct resolution of disputes in the first instance and will engage in good faith to resolve any issues promptly.
11
Changes to These Terms
Unfound may update these Terms & Conditions from time to time. The terms applicable to your order or commission are those in effect at the date your written agreement was confirmed. Updated terms are published at unfound.co.nz and are effective from the date of publication for any new orders or commissions.