Unfound

Privacy Policy

Unfound (Unfound Limited — NZBN 9429050693740)

Unfound is committed to protecting your privacy. This policy explains how we collect, use, and store personal information in accordance with the Privacy Act 2020 (New Zealand) and the information privacy principles set out within it.

01

Who We Are

Unfound is the trading name of Unfound Limited (NZBN: 9429050693740), an artist studio based in Christchurch, New Zealand. We are the agency holding the personal information described in this policy. Contact us with any privacy-related questions or requests.

Information We Collect

We collect only the information necessary to provide our services and respond to enquiries. This includes:

Contact information — name, email address, phone number, and delivery address, collected when you make an enquiry, place an order, or enter into a commission agreement
Project information — brief details, site information, images, and design preferences you share with us in the course of a commission
Website usage data — anonymous aggregated data (visitor numbers, page views, referral sources) collected via cookies. This data does not identify you personally

We do not collect sensitive personal information as defined under the Privacy Act 2020 unless strictly necessary and with your explicit consent.

How We Use Your Information

To respond to enquiries and manage commission or order agreements
To deliver goods and services and provide project updates
To send information about our work or upcoming projects, where you have consented — you may withdraw consent at any time by contacting us
To improve our website using anonymous aggregated usage data only

We will not use your information for any purpose beyond those stated above without first obtaining your consent.

Sharing Your Information

We share personal information only where necessary to deliver our services — for example, with transport or logistics providers for delivery of completed works. We do not sell, rent, or trade personal information. We do not share personal information with third parties for marketing purposes.

We may disclose information where required to do so by New Zealand law, court order, or where disclosure is necessary to protect the safety of any person.

Storage & Security

Personal information is stored securely within New Zealand. We take reasonable steps to protect information from unauthorised access, loss, use, or disclosure, consistent with our obligations under the Privacy Act 2020.

Information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Commission and order records are retained for seven years in accordance with standard NZ business record-keeping obligations.

Cookies

Our website uses cookies to collect anonymous usage data that helps us understand how the site is used and improve the visitor experience. Cookies do not collect personally identifiable information. You may disable cookies in your browser settings; this will not affect your ability to use our services.

Your Rights

Under the Privacy Act 2020, you have the right to:

Request access to the personal information we hold about you
Request correction of any information that is inaccurate or incomplete
Withdraw consent to the use of your information for marketing communications at any time
Make a complaint about how your information has been handled

To exercise any of these rights, contact us. We will respond within 20 working days, in accordance with the Privacy Act 2020.

Privacy Breaches

In the event of a privacy breach that poses a risk of serious harm, we will notify the affected individual(s) and the Office of the Privacy Commissioner as required under the Privacy Act 2020. We maintain internal procedures for identifying, assessing, and responding to privacy breaches promptly.

Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes to our practices or to New Zealand privacy law. The current version is published at unfound.co.nz.